Support
Quick answers about collecting stamps, levels, friends and rankings, photos, lists, Lyn and your account.
Contact us
Questions about your stamps, friends or your account? Write to us. We usually reply within 3–5 business days.
hello@stamplyn.comReport abuse
To report a comment, a photo or a person, long press it and choose Report. Or write to hello@stamplyn.com with “Abuse” in the subject. We look at every report within 24 hours. If someone is in danger, call your local emergency number.
Common questions
How do I collect a stamp?
Go to a landmark and open Stamplyn with location on. When a stamp is in reach, a Collect button shows at the bottom of the Map: tap it, then Collect. Without an account you can collect one stamp, kept on this phone for a day; sign in to keep it in your Passport and collect more. Stamps only count when you collect them on the spot, so past visits can’t be added.
Why does Stamplyn need your location?
To show the landmarks around you and to check you’re there when you collect. Location is only checked while the app is open, unless you turn on nudges near stamps. We keep how far you were from the landmark, never where you were.
Why won’t a stamp collect?
Your phone’s location has to be accurate to about 100 m, with Precise Location on, and you can’t be moving fast, as in a car. Step outside or away from tall buildings, wait a moment and try again. Mountains, fjords and capes count from their viewpoints too.
What are stamp tiers and XP?
The more famous the place, the finer the stamp and the more XP it’s worth: Sight 50 XP · Landmark 100 XP · Icon 200 XP · Wonder 400 XP. Places of mourning don’t have stamps.
How do levels work?
Your XP from every stamp adds up to your level, your Passport rank. There are 30, each with its own name: Penny Red at 100 XP comes with your first stamp or two, and One-Cent Magenta at 250,000 XP takes years. Passport › Ranks and rules lists them all. Levels don’t expire.
What are achievements?
There are 39, and you earn them on your own: for sets of places, themes, how far your stamps spread, special moments, and friends. Each has up to four steps, and 2 stay secret until you earn them. They’re for bragging rights, not XP. See them in You › Levels and achievements.
How do I add friends?
Go to Feed › Add friends. Share your invite link, or search for someone’s username. You’ll be asked to choose your own username first.
How do rankings work?
Rankings add up the XP from your stamps among your friends, in your city, in your country and in the world. Switch between This year, a race that starts again every 1 January (Yerevan time), and All time. Find them in Feed › Ranking.
Who can see your photos?
You choose for each photo: Only me, Friends or Everyone. Friends see it with the stamp in their feed. A new photo starts with Friends, then with whatever you chose last, and you can change it on the stamp’s page. To report someone else’s, long press their post in the feed and choose Report photo.
What does Back again do?
When you’re at a place you’ve already collected, tap Back again on its page. It adds today as a visit, once a day, and the stamp’s page counts them. It earns no XP, nobody else sees it, and only the day is kept, not where you were.
What are lists?
Lists are places you want to go. Want to go is your first, and works without an account. Make more in the Lists tab, share them with a link, and add friends as co-authors. A place is crossed off on its own when you collect its stamp.
What is Lyn?
Lyn is a guide that knows your stamps and the landmarks around you, and can plan a route. Open it with the sparkle button on the Map. Your chats are kept in History: swipe one away to delete it, or clear them all in You › Privacy.
How do I change my avatar?
Go to You › Your avatar. Pick a travel stamp or your colour, or make your own: describe it or use a photo, and it’s drawn in the style you choose. It changes as soon as you pick. You need a username first.
How do I change my name?
Once you have a username, go to You › Your name, change it, and tap Save. It’s the name friends see in the feed, rankings and comments.
How do I delete my account?
Go to You and tap Delete account, under Sign out. You’ll see everything that’s removed, your stamps, photos, friends and lists included, before you confirm, and we email you once it’s done.
Your account and data
- Delete your Stamplyn account, in the app or by email.
- Privacy Policy: what we collect, why, and how to get it changed or deleted.
- Terms of Service